effective from 1 September 2026
§ 1. General provisions
These Terms and Conditions set out the rules for making purchases in the online store operating within the okulary-3d.pl website, hereinafter referred to as the “Store”.
The Seller is:
Elvenica Spółka z ograniczoną odpowiedzialnością
ul. Polna 4
87-162 Lubicz Górny
Poland
KRS: 0001213772
NIP: 8792772945
REGON: 543608391
Store website: https://okulary-3d.pl
email: kontakt@okulary-3d.pl
telephone: +48 799 098 777
hereinafter referred to as the “Seller”.
The Store forms part of the Okulary 3D Portal; however, the rules governing use of the informational, community and tools sections of the Portal are set out in the separate Terms and Conditions of the okulary-3d.pl Portal.
The rules governing personal data processing are set out in the Privacy Policy of okulary-3d.pl.
These Terms and Conditions apply to Consumers, Entrepreneurs, Entrepreneurs with consumer rights, institutional customers and public-sector entities.
The Terms and Conditions are made available free of charge in a form enabling them to be saved, reproduced and stored.
§ 2. Definitions
Seller – Elvenica Sp. z o.o., whose details are specified in § 1.
Store – the online store operating within the okulary-3d.pl domain.
Portal – the okulary-3d.pl website comprising informational, community, tools and Store sections.
Customer – a natural person, legal person or organisational entity making a purchase in the Store.
Consumer – a natural person concluding a contract with the Seller for purposes not directly related to their business or professional activity.
Entrepreneur – an entity making a purchase in connection with its business or professional activity.
Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for that person, in particular having regard to the scope of activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG), to the extent that applicable law grants such person consumer rights.
Public Institution – in particular a public school or educational institution, local government unit, local government administration office, local-government organisational unit, central or government administration office or unit, and any other public-sector entity.
Product – movable goods, goods with digital elements, digital content or another item or service offered for sale in the Store.
Used Product – a Product that has previously been used, displayed, demonstrated or exhibited, or whose condition differs from that of a factory-new product and which has been clearly marked in the Store as used or as having specified usage characteristics.
Personalised Product – a non-prefabricated Product made according to the Customer’s specifications or intended to satisfy their individual needs, including a Product containing an individual print, graphic design, marking or parameters specified by the Customer.
Cart – a Store functionality enabling the Customer to collect selected Products before placing an Order.
Order – a declaration made by the Customer with the intention of concluding a Sales Contract.
Sales Contract – a contract concluded between the Customer and the Seller concerning a Product offered in the Store.
Account – a User Account operating within the Portal which may also provide access to order history and other Store functionalities.
§ 3. Technical requirements
To use the Store, the Customer requires:
a) a device with Internet access,
b) an up-to-date web browser supporting JavaScript, HTML5 and cookies necessary for operation of the Store,
c) an active email address when placing an Order,
d) the ability to receive and read electronic messages.
The Customer should use up-to-date software and protect their device against unauthorised access.
Browsing the Store does not require creation of an Account.
If the current Store functionality allows an Order to be placed without registration, the Customer may purchase as a guest.
§ 4. Products and product information
The Store specialises in products related in particular to stereoscopy, 3D imaging, optics and spatial-image presentation techniques.
The offer may include, among other things:
a) anaglyph glasses and other 3D glasses,
b) polarised 3D glasses,
c) glasses using the Pulfrich effect,
d) glasses and accessories for specialised optical applications,
e) solar eclipse viewing glasses,
f) lenticular and lens films,
g) polarising, diffraction and other optical films,
h) stereoscopes and stereoscopic viewers,
i) 3D cameras and camcorders,
j) photographic accessories,
k) optical components, lenses, filters, prisms and mirrors,
l) materials and accessories for creating 3D images,
m) DIY kits,
n) stereoscopic cards, photographs, prints and images,
o) new and used equipment.
Product information presents the material characteristics and parameters of the Product available to the Seller.
Product photographs are intended to represent the Products as faithfully as possible. The way in which colours are displayed may, however, depend on the settings of the Customer’s device.
For Products requiring special safety precautions, the Customer must comply with the safety information, warnings and instructions supplied with the Product or displayed in the Product offer.
The offer of a Product sold at a distance includes information required by law concerning Product identification, the manufacturer or other responsible entity, and applicable safety information and warnings, to the extent required by the nature of the Product and applicable legislation.
§ 5. Used Products
The Store may offer Used Products, in particular cameras, camcorders, stereoscopes, optical devices, demonstration equipment or collectible items.
A Used Product will be marked as used, display, demonstration, exhibition or otherwise identified in a way that informs the Customer of its actual condition.
The description of a Used Product may specify, among other things:
a) cosmetic condition,
b) signs of use,
c) degree of wear,
d) missing accessories,
e) known defects or limitations,
f) the extent to which the Product has been tested,
g) the components included in the set.
In the case of a Consumer, a specific characteristic of the Product that differs from the standard conformity requirements may be treated as an agreed characteristic only if the Consumer was explicitly informed about it prior to conclusion of the Contract and expressly and separately accepted that characteristic, where required by applicable law.
The fact that a Product is used does not in itself deprive a Consumer of statutory rights relating to lack of conformity with the contract.
§ 6. Prices
Prices displayed to Consumers are final prices and include applicable taxes where required by law.
Delivery costs, where applicable, are shown to the Customer no later than before the Order is placed.
The total amount payable is displayed to the Customer before the Order is submitted.
The Store may allow prices to be displayed in different currencies.
The currency in which the Contract is concluded and payment is made is clearly indicated before the Order is placed.
Where a price reduction is announced to Consumers, the Store also displays information about the lowest price of the Product applicable during the 30 days preceding the reduction or, if the Product has been offered for a shorter period, during the period from the beginning of the offer, in accordance with applicable law.
Individual discounts, volume discounts, wholesale pricing or offers prepared individually for institutions may be agreed separately.
§ 7. Placing Orders and conclusion of the Contract
In order to place an Order through the Store, the Customer:
a) selects the Product and its variant, where applicable,
b) specifies the quantity,
c) adds the Product to the Cart,
d) provides data necessary for fulfilment of the Order,
e) selects an available delivery method,
f) selects an available payment method,
g) reviews the Order summary and total price,
h) accepts these Terms and Conditions and any required information,
i) submits the Order using a button clearly indicating that the Order entails an obligation to pay.
The Customer is required to provide true and accurate information enabling fulfilment of the Order.
After the Order is submitted, a confirmation of receipt is sent to the Customer’s email address.
An automated confirmation of receipt of an Order does not constitute acceptance of the Order for fulfilment unless it expressly states that the Contract has been concluded.
The Sales Contract is concluded when the Customer receives confirmation that the Order has been accepted for fulfilment by the Seller.
If, after an Order has been placed, the Product is found to be unavailable, the Seller will inform the Customer without undue delay.
If payment has already been made for an Order which cannot be fulfilled, the amount paid will be refunded without undue delay.
Until the Order is submitted, the Customer may correct their details and modify the contents of the Cart.
§ 8. Special rules for Public Institutions – payment up to 14 days after delivery
Public Institutions may purchase Products without making an advance payment, with a deferred payment period of up to 14 days from the date of delivery of the Product.
This option applies in particular to:
a) public schools and public educational institutions,
b) municipalities, counties and regional authorities and their organisational units,
c) municipal and local-government offices,
d) budgetary units and local-government organisational units,
e) central and government administration offices,
f) government institutions and state organisational units,
g) other public-sector entities whose status can be verified by the Seller.
An Order with deferred payment must be based on a written purchase order from the Public Institution sent to:
The Order may be sent in particular as:
a signed PDF,
a scan of a signed document,
an electronically signed document.
The Order must be signed by a person authorised to place orders or incur financial obligations on behalf of the Public Institution.
The Order should contain at least:
a) the full name of the Public Institution,
b) its address,
c) buyer and recipient details necessary for issuing the relevant sales document,
d) tax identification number, where applicable,
e) delivery address,
f) identification of the Products ordered,
g) Product quantities,
h) first name and surname of the person placing the Order,
i) job title of the person placing the Order,
j) telephone number of the person placing the Order,
k) signature of the authorised person,
l) any additional information required by the Institution, such as a purchase order number, unit code or invoicing instructions.
For an Order using deferred payment, the delivery address must be the address of the Public Institution or its official organisational unit.
Delivery under the deferred payment procedure will not be made to the private address of an employee, person placing the Order or another natural person.
Where the buyer and recipient are different entities, for example where a local authority is the buyer and a school is the recipient, the Order should correctly identify both entities.
The Seller may verify:
a) the status of the Public Institution,
b) the accuracy of the information provided in the Order,
c) the existence of the institution,
d) the authority of the person placing the Order,
e) the authenticity of the Order.
For verification purposes, the Seller may contact the Public Institution using officially available contact information.
The Contract is concluded after the Seller confirms acceptance of the Public Institution’s Order for fulfilment.
The Seller is not obliged to fulfil a document whose authenticity cannot be verified or which does not contain the information required under this section.
Once a valid Public Institution Order meeting the requirements of this section has been accepted, the Seller will fulfil the delivery without requiring advance payment.
The Seller issues a sales document in accordance with applicable law.
The payment term for a Public Institution is 14 days from the date of delivery of the Product, unless the Seller accepts a longer payment term for a specific Order.
Payment is made by bank transfer to the account specified on the invoice or other sales document.
The date of payment is deemed to be the date on which the Seller’s bank account is credited, unless mandatory law provides otherwise.
In the event of late payment, the Seller is entitled to exercise the rights available under applicable law.
The special procedure set out in this section is independent of the standard payment process available through the Store Cart.
§ 9. Payment methods
Payment methods available for a specific Order are presented to the Customer before the Order is submitted.
The Store may offer, in particular:
a) bank transfer,
b) electronic payment,
c) payment card,
d) other methods indicated during checkout.
Standard Orders require payment in accordance with the selected payment method before shipment unless a different arrangement is indicated for a particular payment method or Order confirmation.
In particular, Public Institution Orders meeting the requirements of § 8 are exempt from the advance payment requirement.
If payment is processed by an external payment service provider, the Customer may also be subject to that provider’s terms insofar as they concern transaction processing.
The Store will not impose additional charges solely for using a particular payment method where doing so would be contrary to applicable law.
§ 10. Delivery
Available delivery methods are presented during the Order process.
Depending on the Product, delivery location and current logistics options, the Seller may offer, in particular:
a) courier delivery,
b) delivery to a collection point,
c) postal delivery,
d) personal collection.
The delivery cost is shown before the Order is submitted.
The expected fulfilment period or dispatch time is indicated on the Product page, in the Cart, during checkout or in the Order confirmation.
If an Order includes several Products with different fulfilment times, the Order may be dispatched once all Products are ready or in separate shipments, depending on the arrangements with the Customer.
The Customer must provide a correct and complete delivery address.
In the case of a Consumer, the risk of accidental loss of or damage to the Product passes to the Consumer when the Product is delivered to the Consumer or to a third party designated by the Consumer, subject to exceptions provided by applicable law.
If the parcel shows visible damage on delivery, the Customer may document its condition. A damage report may facilitate claims against the carrier, but failure to prepare such a report does not deprive a Consumer of statutory rights against the Seller.
§ 11. Consumer right of withdrawal
A Consumer who concludes a Sales Contract at a distance may, as a rule, withdraw from the Contract without giving any reason within 14 days.
In the case of a Sales Contract concerning a single Product, the period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Product.
Where a single Contract covers several Products delivered separately, in batches or in parts, the withdrawal period is calculated in accordance with the rules set out in the Polish Consumer Rights Act.
To comply with the withdrawal period, it is sufficient to send a statement of withdrawal before that period expires.
The statement may be sent in particular:
by email:
kontakt@okulary-3d.pl
or in writing to:
Elvenica Sp. z o.o.
ul. Polna 4
87-162 Lubicz Górny
Poland
The Consumer may use the model withdrawal form attached to these Terms and Conditions, but use of the form is not mandatory.
Following withdrawal, the Consumer must return the Product without undue delay and no later than 14 days from the date on which the Seller was informed of the withdrawal.
The Product should be returned to:
Elvenica Sp. z o.o.
ul. Polna 4
87-162 Lubicz Górny
Poland
unless the Seller provides a different return address for a particular return.
The Consumer bears the direct cost of returning the Product unless the Seller has agreed to bear that cost.
The Seller refunds all payments received from the Consumer, including the cost of the least expensive standard delivery method offered for the relevant Order, no later than 14 days from receipt of the statement of withdrawal.
If the Consumer selected a delivery method more expensive than the least expensive standard method offered by the Seller, the Seller is not required to refund the additional difference.
The Seller may withhold the refund until the returned Product has been received or the Consumer provides evidence of having sent it back, whichever occurs first.
The refund is made using the same payment method used by the Consumer, unless the Consumer agrees to another method which does not result in additional costs.
The Consumer is liable for any reduction in the value of the Product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the Product.
§ 12. Exceptions to the right of withdrawal
The right of withdrawal does not apply in cases specified by the Polish Consumer Rights Act.
In the context of the Store’s offer, particular relevance may attach to contracts:
a) for a Personalised Product, i.e. a non-prefabricated item made to the Consumer’s specifications or serving their individual needs,
b) for sealed goods which are not suitable for return due to health protection or hygiene reasons if the packaging has been opened after delivery,
c) for goods which, after delivery, become inseparably mixed or combined with other items,
d) for digital content not supplied on a tangible medium where performance has begun with the Consumer’s prior express consent and the statutory conditions concerning loss of the right of withdrawal have been met,
e) for services fully performed with the Consumer’s prior express consent where the statutory conditions for loss of the right of withdrawal have been satisfied.
Merely opening the packaging of an ordinary Product does not automatically result in loss of the right of withdrawal unless a statutory exception applies.
Exceptions to the right of withdrawal are interpreted in accordance with applicable law and may not be extended to the detriment of the Consumer.
§ 13. Entrepreneur with consumer rights
Provisions concerning the right of withdrawal and conformity of goods with the contract also apply, to the extent provided by law, to a natural person conducting business activity where the contract is directly related to that activity but is not of a professional nature for that person.
The professional nature of the transaction may be assessed in particular with reference to the scope of activity disclosed in CEIDG and the circumstances of the specific Contract.
Provisions concerning Consumers apply to such an Entrepreneur only to the extent required by applicable law.
§ 14. Consumer complaints – lack of conformity of goods with the contract
The Seller is liable to the Consumer for conformity of the Product with the Contract in accordance with the Polish Consumer Rights Act.
The Seller is liable for any lack of conformity existing at the time of delivery and disclosed, as a rule, within 2 years from delivery, unless applicable law provides a longer period more favourable to the Consumer.
If the Product does not conform to the Contract, the Consumer may request:
a) repair, or
b) replacement.
The Seller may replace the Product when the Consumer requests repair, or repair the Product when the Consumer requests replacement, if the method selected by the Consumer is impossible or would involve excessive costs, in accordance with applicable law.
If both repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Product into conformity by those means.
In cases provided for by law, the Consumer may submit a statement requesting a price reduction or withdraw from the Contract.
The Consumer may not withdraw from the Contract if the lack of conformity is minor, subject to the applicable rules on burden of proof.
Repair or replacement is carried out within a reasonable time and without significant inconvenience to the Consumer.
The Seller bears the costs of repair or replacement, including in particular postage, transport, labour and materials.
For the purposes of repair or replacement, the Consumer makes the Product available to the Seller.
Complaints may be submitted to:
or in writing to the Seller’s address.
A complaint should, where possible, contain:
a) information allowing the Order to be identified,
b) description of the lack of conformity,
c) date on which the issue was discovered,
d) the Consumer’s requested remedy,
e) contact details.
A fiscal receipt is not required for a complaint if the Consumer can prove the purchase by other means.
The Seller responds to a Consumer complaint within 14 days of receipt.
Failure to respond within the statutory period has the legal consequences provided by applicable law.
§ 15. Warranty
Certain Products may be covered by a warranty issued by the manufacturer, importer, Seller or another guarantor.
Warranty information and conditions are provided in the Product description, warranty document or documentation supplied with the Product.
A warranty is independent of the Seller’s statutory liability for lack of conformity of goods with the Contract.
Exercising warranty rights does not deprive the Consumer of statutory rights against the Seller.
§ 16. Complaints by Customers who are not Consumers
Customers who are neither Consumers nor Entrepreneurs with consumer rights are subject to the relevant provisions of civil law and the terms of the specific Contract.
Complaints may be submitted to:
In the case of Public Institutions, the complaint should, where possible, specify the Order number, invoice number or other information allowing the transaction to be identified.
If the Product is covered by a warranty, the institutional Customer may also exercise warranty rights in accordance with the guarantor’s terms.
§ 17. Digital content and digital services offered in the Store
If the Store offers paid digital content or digital services, the relevant provisions of the Polish Consumer Rights Act apply.
Before purchase, the Consumer receives information including:
a) the type of service or content,
b) the price,
c) delivery method,
d) functionality,
e) material technical requirements, compatibility and interoperability, where applicable.
Where delivery of digital content before expiry of the withdrawal period may result in loss of the right of withdrawal, delivery begins only after the statutory conditions have been met.
Paid AI tools that form part of the Portal rather than a Product purchased in the Store may also be governed by the Terms and Conditions of the Portal.
§ 18. Product safety
The Seller offers Products with due regard to applicable product safety requirements.
The Customer must use the Product in accordance with its intended purpose, instructions and safety warnings.
In the case of specialised optical, chemical or other Products requiring specific conditions of use, the manufacturer’s instructions must be followed carefully.
Products intended for solar observation or other applications that may affect eye safety must be used only for their intended purpose and in accordance with the accompanying safety instructions.
If the Seller receives information indicating that a Product may pose a risk, the Seller will take the actions required by applicable law.
§ 19. Personal data
The Controller of Customers’ personal data is:
Elvenica Sp. z o.o.
Personal data is processed, among other things, for the purpose of:
a) accepting and fulfilling Orders,
b) delivering Products,
c) processing payments,
d) issuing required accounting documents,
e) handling complaints and returns,
f) complying with legal obligations of the Seller,
g) establishing, exercising or defending legal claims.
Detailed information on personal data processing is contained in the Privacy Policy of okulary-3d.pl.
§ 20. Alternative dispute resolution
Consumers may use out-of-court methods of handling complaints and pursuing claims in accordance with applicable law.
A Consumer may, among other things, contact an entity authorised to conduct alternative consumer dispute resolution proceedings.
Information about available forms of assistance and alternative dispute resolution may be obtained, among other places, from the Polish Office of Competition and Consumer Protection, the Trade Inspection and municipal or district consumer ombudsmen.
Use of alternative dispute resolution is voluntary unless mandatory law provides otherwise.
§ 21. Liability and operation of the Store
The Seller takes reasonable measures to ensure proper functioning of the Store.
Access to the Store may be temporarily restricted due to technical works, updates, failures or security-related incidents.
The Seller does not limit its liability towards Consumers where such limitation would conflict with mandatory law.
Before conclusion of a Contract, the Seller may refuse to fulfil an Order where there is an objective inability to do so, in particular due to unavailability of the Product.
If a problem is identified after conclusion of the Contract, the relevant provisions governing performance of obligations apply.
§ 22. Amendments to the Terms and Conditions
The Seller may amend these Terms and Conditions for valid reasons, including:
a) changes in applicable law,
b) changes to Store functionality,
c) introduction of new payment or delivery methods,
d) introduction of new types of Products,
e) changes to the Seller’s details,
f) the need to adapt the Terms and Conditions to decisions or guidance of competent authorities,
g) the need to improve Store security.
Amendments do not affect the terms of Sales Contracts concluded before the amendments enter into force.
An Order is governed by the version of these Terms and Conditions in force at the time the Order was placed, subject to mandatory law.
The current version of the Terms and Conditions is available in the Store.
§ 23. Final provisions
Contracts concluded through the Polish version of the Store are concluded in Polish unless otherwise agreed by the parties.
The Store may also be available in other language versions.
Matters not regulated by these Terms and Conditions are governed by Polish law, in particular:
a) the Polish Civil Code,
b) the Polish Consumer Rights Act,
c) legislation concerning electronic services,
d) legislation concerning prices of goods and services,
e) legislation concerning personal data protection,
f) product safety legislation, including applicable European Union law.
The choice of Polish law does not deprive a Consumer of protection granted by mandatory provisions applicable due to the Consumer’s place of habitual residence.
Disputes involving Consumers are resolved by courts having jurisdiction in accordance with applicable law.
For other Customers, jurisdiction is determined in accordance with applicable law and the relevant Contract.
The following documents supplement these Terms and Conditions:
Privacy Policy of okulary-3d.pl
and
Terms and Conditions of the okulary-3d.pl Portal.
APPENDIX NO. 1
MODEL WITHDRAWAL FORM
This form may be used to withdraw from the Contract, but its use is not mandatory.
Addressee:
Elvenica Sp. z o.o.
ul. Polna 4
87-162 Lubicz Górny
Poland
email: kontakt@okulary-3d.pl
I/We hereby give notice that I/We withdraw from the contract for the sale of the following Product(s):
....................................................................................
....................................................................................
Order number:
....................................................................................
Date of conclusion of the Contract / Order date:
....................................................................................
Date of receipt of the Product:
....................................................................................
Consumer’s full name:
....................................................................................
Consumer’s address:
....................................................................................
Email address:
....................................................................................
Bank account number for refund – only if required due to the agreed refund method:
....................................................................................
Date:
....................................................................................
Consumer’s signature – only if this form is submitted on paper:
....................................................................................
SELLER
Elvenica Sp. z o.o.
ul. Polna 4
87-162 Lubicz Górny
Poland
KRS: 0001213772
NIP: 8792772945
REGON: 543608391
kontakt@okulary-3d.pl
okulary-3d.pl