1. Do I need to create an account to make a purchase?
Not always. If the Store allows purchases without registration, you can place an order as a guest. However, creating an Account may make it easier to track your order history and use additional features of the Portal.
2. What payment methods are available?
The currently available payment methods are always displayed during the ordering process. Depending on the type of order, they may include bank transfers and electronic payments, among others.
3. Can a school or public authority order goods with deferred payment?
Yes. Public schools, local government units, public authorities, government institutions and other public-sector entities may use a payment term of up to 14 days from delivery.
To do so, please send an order signed by an authorized person to:
The order should include the institution’s details, delivery address, the ordering person’s details, telephone number and job title.
4. How long does it take to process an order?
Processing time depends on the type of Product, its availability and the selected delivery method. Information about the estimated processing time is displayed alongside the Product, during the ordering process or in the order confirmation.
Custom-made Products may require a longer processing time.
5. Can I order glasses or other products with my own print?
If customization is available for a given Product, we can produce it according to the agreed specifications, e.g. with a logo, graphic design or custom print.
For larger orders or non-standard customization, please contact us:
Products made according to the Customer’s individual specifications may not be covered by the statutory right to return them without giving a reason.
6. Can I return a purchased Product?
As a general rule, a Consumer making an online purchase has the right to withdraw from the contract without giving a reason within 14 days of receiving the Product.
Detailed information is available on the “Returns and Complaints” page.
The right of withdrawal does not apply in certain cases specified by law, e.g. to Products made according to the Customer’s individual specifications.
7. What should I do if the Product I received is damaged or does not work properly?
Contact us at:
Provide the order number and Product name, and describe the problem. If possible, you may also attach photographs or a short video showing the fault or damage.
Detailed complaint procedures are available on the “Returns and Complaints” page.
8. Do you also sell used products?
Yes, the Store may also offer used, ex-display, demonstration or collectible Products, e.g. cameras, video cameras, stereoscopes or other devices related to 3D technology.
Such a Product will always be appropriately labelled, and its description will state its technical and visual condition as known to us, as well as the included accessories.
9. Can I receive an invoice?
Yes. If you need an invoice, provide the required buyer details when placing your order.
Public institutions should also include the details required to issue the sales document in the submitted order.
10. I do not know which Product to choose. Can you help me?
Yes. If you are unsure which type of 3D glasses, film, filter, stereoscope or other Product is suitable for your application, write to us:
Describe what you intend to use the Product for, and we will try to recommend the solution that best meets your needs.