At the okulary-3d.pl store, we strive to provide convenient delivery methods and secure payment options for individual Customers, businesses and public institutions.
The current delivery cost and the shipping and payment methods available for a given order are displayed in the Cart before the order is placed.
1. Order Shipping
The logistics handling of shipments from the okulary-3d.pl store is organised primarily through the Furgonetka.pl platform, which provides access to the services of various domestic and international carriers.
Furgonetka.pl is an intermediary platform for ordering transport services. The physical delivery of a shipment is carried out by the carrier selected for the given order.
Depending on:
the type of Product,
its dimensions and weight,
the order value,
the country of delivery,
the postal code,
the current availability of carrier services,
the Store may offer different delivery methods.
2. Available Delivery Methods
Depending on the order, the following methods in particular may be available:
courier delivery to the specified address,
delivery to a parcel locker,
delivery to a collection point,
international shipping,
non-standard or oversized shipping,
another delivery method agreed individually with the Seller.
The methods currently available are always displayed when placing an order.
Not every delivery method is available for every Product.
For example, large sheets of optical materials, lenticular sheets, devices, stereoscopes or other Products with non-standard dimensions may require courier delivery instead of delivery to a parcel locker.
3. Carriers
Thanks to integration with Furgonetka.pl, orders may be fulfilled by various logistics operators available at the relevant time for the selected route and type of shipment.
The list of carriers may change.
Therefore, the delivery method and carrier binding for a specific order are those indicated:
in the Cart,
when placing the order,
in the order confirmation
or agreed individually with the Customer.
4. Delivery Cost
The delivery cost depends primarily on:
the dimensions of the shipment,
its weight,
the selected delivery method,
the country and place of delivery,
the nature of the Product,
any additional services.
The final delivery cost is displayed to the Customer before the order is placed.
The Customer is not required to bear delivery costs of which they were not informed before the conclusion of the contract.
For unusual, large or wholesale orders, the transport cost may be agreed individually before the order is accepted for fulfilment.
5. Order Fulfilment Time
The fulfilment time may depend on the type of Product.
Products available in stock are shipped after the order has been prepared and—in the case of orders requiring prepayment—after payment has been confirmed.
For card payments or other instant electronic payments, the order fulfilment time is calculated from the moment positive payment authorisation is obtained.
For a standard bank transfer, the fulfilment time is generally calculated from the moment the funds are credited to the Seller's account.
This does not apply to orders from Public Institutions fulfilled with deferred payment terms.
Products that are:
personalised,
made to individual order,
sourced to order,
subject to preparation, printing or packaging
may have a longer fulfilment time.
Information about the estimated fulfilment time is provided with the Product, when placing the order, or communicated to the Customer before the order is accepted.
6. Delivery Time
Once the shipment has been handed over to the carrier, its delivery time depends, among other things, on:
the selected carrier,
the type of service,
the place of delivery,
the destination country,
public holidays and non-working days,
any customs procedures,
events beyond the Seller's control.
The stated delivery time may be an estimate unless a specific deadline has been expressly guaranteed for the service concerned.
If the carrier provides shipment tracking, the Customer may receive a number or link allowing them to track its status.
7. Liability for Shipments to Consumers
In the case of a sale to a Consumer, the Seller is liable for the shipment in accordance with applicable law.
If the Customer selects one of the delivery methods offered by our Store, the risk of accidental loss of or damage to the Product generally passes to the Consumer only when the Product is handed over to the Consumer or to a third party designated by them.
The Seller does not transfer liability for the loss of or damage to the shipment to the Consumer solely because transport is carried out by an external courier company.
If a shipment is lost or damaged during transport carried out using a delivery method offered by the Store, the Consumer may contact us directly:
8. Damaged Shipment
If you notice damage to the packaging upon receipt, we recommend:
taking photographs of the shipment,
taking photographs of the damaged Product,
reporting the damage to the carrier,
preparing a damage report if the carrier provides this option,
contacting us as soon as possible.
Documentation can significantly speed up the handling of the matter and our proceedings with the carrier.
The absence of a damage report does not deprive the Consumer of their statutory rights against the Seller.
9. International Shipping
The Store may also fulfil international orders.
The range of available countries and services depends on the current offering of carriers available through Furgonetka.pl.
If delivery to a given country is enabled in the Store, the relevant delivery methods and their costs may be displayed directly when placing the order.
For countries or Products requiring an individual quotation, please contact:
Shipments outside the European Union may be subject to:
customs clearance,
import taxes,
customs duties,
other charges required by the destination country.
If such charges arise, the way they are calculated depends on the destination country, the type of shipment and the applicable regulations.
Unless otherwise indicated for a specific order, the Product price and transport cost do not include additional charges levied by the authorities of the importing country.
PAYMENTS10. Available Payment Methods
The primary electronic payment system used by the okulary-3d.pl store is PayNow.
Depending on the Store's current configuration, the Customer may be able to pay using, among other methods:
PayNow—instant online bank transfer
After selecting this method, the Customer is redirected to the payment system, where they can select an available bank and make an electronic payment.
The transaction status is automatically transmitted to the Store, allowing order fulfilment to begin without waiting for manual verification of a standard bank transfer.
Payment card
The Store may enable payments using payment cards supported by the PayNow system.
Depending on the methods currently enabled, cards issued by popular payment organisations, including Visa and Mastercard, may be supported in particular.
The entity providing online payment processing services for card payments is Autopay S.A.
Fulfilment of an order paid for by card begins after positive authorisation of the transaction has been obtained.
Bank transfer
If this method is available for a given order, the Customer may make a standard transfer to the Seller's bank account indicated when placing the order, in the order confirmation message or on the issued document.
The order number must be included in the payment reference.
Fulfilment of a standard order paid for by standard bank transfer generally begins after the amount due has been credited to the Seller's account.
11. PayNow Payment Security
Electronic payments made through PayNow are processed within the payment operator's environment.
The Store does not receive the Customer's full payment card details, such as the full card number or security code, insofar as these details are entered directly within the payment operator's secure environment.
Once the transaction has been completed, the Store receives the information necessary to process the order, in particular information about the payment status.
12. Failed or Interrupted Payment
If an electronic payment:
is declined,
is cancelled,
is not completed,
does not receive positive authorisation,
the order may remain unpaid.
In such a case, the Customer may—if the Store provides such functionality—retry the payment or contact us to arrange another method:
Do not retry the payment if the funds have already been debited but the order status has not yet been updated. In such a situation, please contact the Seller first.
13. International Payments
International Customers may use the payment methods made available to them when placing the order.
Card payment through PayNow may also make it easier for Customers using cards issued outside Poland to make payments, subject to the availability of the given card and currency and acceptance of the transaction by the operators participating in the payment.
The Customer's bank or card issuer may apply its own:
currency conversion rates,
commissions,
foreign transaction fees.
Such fees are not charged by the okulary-3d.pl store and depend on the Customer's agreement with their bank or card provider.
14. PayPal
PayPal is not currently a primary payment method offered by the okulary-3d.pl store.
In the future, the Seller may expand the available payment methods to include PayPal, particularly to facilitate the handling of international orders.
Adding a new payment method does not require any change to the terms of Sales Contracts already concluded.
The payment methods currently available are always displayed to the Customer before the order is placed.
15. Payment by Public Institutions—14-day term
Public schools and educational establishments, local government units, public offices, government institutions and other qualifying public-sector entities may make purchases without prepayment, with payment due within 14 days of the date of delivery of the goods.
The condition is that a formal order signed by a person authorised to place it must be sent to:
The order should include, among other things:
full details of the Institution,
purchaser details,
recipient details, if different from the purchaser details,
Tax Identification Number (NIP), if applicable,
delivery address,
the Products ordered and their quantities,
the full name of the person placing the order,
their official position,
their telephone number,
the signature of the authorised person.
The delivery address must be that of the Public Institution or its official organisational unit.
Goods are not shipped under this procedure to the private address of an employee of the Institution.
Before fulfilling the order, the Seller may verify the authenticity of the document and the authority of the person placing the order.
Once the order has been accepted for fulfilment, the Product is shipped without requiring prior payment, and the amount due is paid by bank transfer on the basis of the issued sales document within 14 days of delivery of the goods, unless the Seller accepts a different term in a specific case.
16. Invoices and Sales Documents
The sales document is issued using the details provided in the order.
The Customer is required to check that the details are correct before placing the order.
For businesses and institutions, the correct purchaser details must be provided, in particular:
full name,
address,
Tax Identification Number (NIP), if required,
additional recipient details, if necessary.
For public finance sector entities, the purchaser and recipient must be correctly specified in accordance with the rules applicable to the given entity.
17. Refunds
If a refund is required, for example as a result of:
cancellation of the order,
effective withdrawal from the contract by the Consumer,
an accepted complaint,
the inability to fulfil a paid order,
the refund is made in accordance with applicable law.
As a general rule, funds are refunded using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not incur any additional costs for them.
Detailed rules governing withdrawal from the contract and complaints can be found on the page:
“Returns and Complaints”
and in the:
Terms and Conditions of the okulary-3d.pl Store
18. Contact Regarding Delivery and Payments
If you have a question regarding:
delivery costs,
international shipping,
non-standard dimensions,
payments,
transaction status,
an institutional order,
please contact us:
Elvenica Sp. z o.o.
ul. Polna 4
87-162 Lubicz Górny
email: kontakt@okulary-3d.pl
Portal and Store: okulary-3d.pl